TVs & players

[Sanico]

I have a Roku Ultra 4K with voice control. It’s been working fine until today, but now the up and down buttons are not working properly. When I press the buttons, they go back, and it seems like the left button is being pressed at the same time. All the other buttons seem to be working fine; I can navigate using the left and right buttons. However, when I press up or down, it registers the input but returns to the same position, so I'm stuck on the home screen. I’ve tried changing the batteries, restarting the Roku, pairing the remote, and even opening the remote to check if the buttons were physically stuck, but nothing has worked.

[makaiguy]

Does the same thing happen if you use the official Roku remote app for Android and iOS devices?

[RokuJharra-Q]

Welcome to the Roku Community, @Sanico!

We appreciate you informing us about the issue and your efforts to resolve it. To assist you further, could you please provide us with the following information?

• What model of Roku remote do you have?
• When did the issue arise?
• Could we have the serial number of the Roku device your remote is paired with?
• Have you tried using the Roku mobile app?

In the meantime, kindly try to reboot your remote by following the steps provided:

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

We encourage you to explore our Roku mobile app as a temporary backup remote option. For comprehensive instructions, please refer to our dedicated support article on using the Roku mobile app.

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra