TVs & players

When I turned on the tv it was trying to update then gave me error 014. It won’t connect to my network that shows available

1 Solution

Accepted Solutions

Thanks for the post!

We get that your Roku TV is not connecting to your internet service. We're here to help.

Try the following:

Make sure you are using the right network and password.
Check if other devices can connect to the same Wi-Fi® network.
Restart your Roku TV.
Restart your router.
Test your Wi-Fi signal. Learn how to improve your wireless connection.

Tip: You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with it.

Hope this helps.

Roku Community Team

Riamie D.
Roku Community Moderator

View solution in original post

1 REPLY 1

Thanks for the post!

We get that your Roku TV is not connecting to your internet service. We're here to help.

Try the following:

Make sure you are using the right network and password.
Check if other devices can connect to the same Wi-Fi® network.
Restart your Roku TV.
Restart your router.
Test your Wi-Fi signal. Learn how to improve your wireless connection.

Tip: You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with it.

Hope this helps.

Roku Community Team

Riamie D.
Roku Community Moderator

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