TVs & players

[Paige195]

I go to the remote app and when I try and use it the keyboard keeps popping up and I can’t use the button at all someone please help 

[RokuJohnB]

Hi @Paige195,

Greetings from the Roku Community!

We understand you're having a problem with your Roku mobile app. We're happy to assist you further. Please try to uninstall the app and re-add it again.

Let us know how it works.

Best regards,
John

[Boone210]

You keep writing this same **bleep**ing reply on every post. WERE TRYING TO GET HELP / ANSWERS ON WHY THIS IS HAPPENING. HOW ABOUT YOU GIVE HELPFUL FEEDBACK INSTEAD OF THAT HORSE **bleep** COPY PASTE ANSWER YOU  KEEP PUTTING.

[Boone210]

WHY DONT YOU HELP JOHN YOU WORTHLESS TOOL

[RokuCarly · Accepted solution]

Thank you for posting here in the Roku Community, @Boone210!

We completely understand your sentiments and we'd be more than happy to suggest further troubleshooting steps to help you.

• Remove the app and wait for about 60 seconds. Then, reinstall it and log into your Roku account. 
• Manually check for available software updates on your Roku device under Settings > System > Software update > Check Now.
• Ensure your mobile devices are up to date. 
• Ensure you've installed the official Roku mobile app.

Furthermore, here's our support article with more details about this: How to use the Roku mobile app to control your Roku streaming device without a remote

Let us know how it goes so we can continue assisting you form there.

best regards,
Carly