TVs & players

[DrPMrT]

Have a roku tv which used to cast from Samsung s22 and then it no longer shows up on phone. Did a factory reset on TV and then TV shows up in samsung dex/ smart view casting list then TV does updates and it no longer shows on phone in list of devices on dex / smart share. So your update for roku tv disables smart share / dex on Samsung android device! Yes I've checked mirroring settings etc it used to work until tv updates !

[RokuERey]

Hi @DrPMrT,

Welcome to the Roku Community!

We see that you're having an issue accessing screen mirroring on your Roku TV, and we'd like to help.

It seems like you've done enough for this. To help you even better, please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Mobile device brand, model, and OS

We'll be looking forward to hearing back from you.

Thanks,

Rey

[SimpleLiving]

Hi,

I am having a similar problem. My Hisense Roku TV would cast from my Samsung S20 no problem but has suddenly stopped.

I have checked all setting as per other posts but no resolution.

Issue report tracker:

Model: C259GB - Roku TV

Serial number: X00200LXMNTU (S07GG00XNMTU)

Software version: 12.5.0 build 4176-AF

GC version: 10.4.45

Issue ID: TU-018-070

Thanks in advance.

[RokuERey]

Hi @SimpleLiving,

Greetings from the Roku Community!

We appreciate you sharing your experience about this issue and the information requested about it.

We'll take care of this and forward it over to the appropriate Roku team for further review. We'll make sure to get back here once we have an update available.

Thanks,
Rey

[Zainsumar]

Samsung Dex does not work on the Roku TV

Hisense 6Series-65

G212X

Software: 12.5.5

Device: S08N518VR6YD

Serial No. X019003VR6YD

[RokuTakashi]

Hi, @Zainsumar

Greetings, and welcome here in the Roku Community.

We appreciate you for sharing this information with us, and we'd be more than glad to assist. For us to better assist you, we'd like to gather some additional information. Could you please provide the following details below:

• Are you having trouble casting or performing a screen mirroring?
• When did you first encounter the issue?
• What troubleshooting steps have you tried in an attempt to resolve the issue?

With more details, we'll be able to assist you further.

Best wishes,
Kash