You might say, is non-existent. Don't get me wrong, the platform is extraordinary. But if you have device issues & they are not generic you can either trash the device & get a new one, (hopefully it works) or live with it. I am partially deaf. I need Closed Captioning. The Roku Ultra I bought last December, the Closed Captioning will work for about 4 or 5 days and stop. The only way I can get it to work again is to do a system reset. And yes, I do & have checked to see if I'm running the latest software. I have tried the chat support & after getting bounced around & delay, I gave up. The thing is, I know how to reset it, but my wife also has a hearing problem may get confused. Other than the described problem, it works great. Guess I have to live with it.
