TVs & players

[Sam25]

I’m trying to connect my windows laptop to my TCL Roku TV build number 4176-93 and it won’t pop up on my laptop to be connected but my other roku device build number 4178-AE will connect what’s the difference? Why won’t it work?

[RokuERey]

Hi @Sam25,

Thanks for making your first post here in the Roku Community!

Try performing a system restart on that device by navigating to Settings>System>Power>System restart. Then try accessing it again to see if that makes a difference.

Please keep us posted.

Thanks,

Rey

[Sam25]

Hi, @RokuERey thank you I have done that a couple times and still won’t appear. 

[RokuERey]

@Sam25,

Thanks for your prompt response. In this case, we'll need to take a closer look into this. Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Laptop device brand, model, and software version

Keep us posted.

Thanks,

Rey

[Sam25]

@RokuERey  I had called tcl support and had tried connecting through my hotspot and could connect my laptop to my tv that way and it worked but I still can’t connect with my regular wifi so I am going to try to move my tv around. If that doesn’t work I’ll just have to do my phone hotspot which isn’t very good

[RokuERey]

@Sam25,

Thanks for that insight,

I'll communicate this as well with the concerned team, and please keep us posted.

Thanks,

Rey  

[Sam25]

@RokuERey @I have moved my tv and still couldn’t connect so I will still give you the needed info. Device model 50S431, serial number X000009FKM5W, device id S02T418FK5M, software 12.5.0. Laptop information, brand gateway, model, GWTC116-2BL, version windows 10 22H2

[RokuERey]

Thanks for the update @Sam25,

I have passed along this to the appropriate Roku team for further investigation. We'll forward an update here once the information is available.

Thanks,

Rey