TVs & players

[jimglanz]

I have the same problem. I get to the select language screen and the remote does not trigger ROKU to continue with the set up. I recently purchase the ROKU device at Wal~Mart. Could use your advice. Thanks.

[RokuDanny-R]

@jimglanz 

Thanks for the note.

Which Roku model device do you have?

Depending on what model and remote type you have, we would recommend taking a look at the troubleshooting steps provided by our Support page here: 
How do I resolve problems with my Roku IR (infrared) remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Thanks,
Danny

[RokuDanny-R]

@Trina_mack 

Thanks for information.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.

Thanks,
Danny

[Trina_mack]

What you sent me I've done that and still nothing.  

[Whhorn]

I have this same exact issue on a streaming stick + 3810. After turning it on from having been off for 7 months, the enhanced remote would control the tv but not the Roku stick. After resetting the stick and remote each/both, the stick only hangs at the pairing/3s screen.

I’ve read and tried all the non-responsive suggestions in the support articles repeatedly linked in these forums, tried a second enhanced remote to no avail while pairing remote 1 successfully to another Roku, and also turned off every Roku device and the Wi-Fi in my home through repeated resets  and pairing attempts with no change in the behavior or blocked point in the process.

I now have no way I can find of actually setting up the stick, please advise 

[RokuDanny-R]

@Trina_mack @Whhorn 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[Pok3]

Hi @RokuDanny-R 

can I send you a pm as well as I am also experiencing the same issue with my roku streaming stick (model 3600CA) being stuck at remote pairing screen after resetting roku to repair the remote connection...

thank you

[bjernigan23]

@MCR 

I finally called TCL customer support and they told me only one model of Roku remote works with our TV.  He told me which model I needed.  Got it ordered and sure enough, it worked!  Despite the newer Roku remotes stating they work with “all Roku TVs”, they don’t.

i suggest calling TCL customer service and tell them the issues you’re having and see if they can help.  Best of luck!

[dhb]

Same problem with #49S325 TV and remote. Finally got it to recognize our wireless network, it immediately did an update, then stuck on the language screen. On/off is the only thing that works. Please advise

[RokuDanny-R]

@dhb 

Thanks for the post.

Based on your post, we are not quite sure if the issue is with your remote or during your setup. 

If you are having remote issues, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
Danny