TVs & players

[Retiredrecluse]

Reel rookie - were you ever able to reach Roku and get your remote issue resolved???

[RokuTakashi]

Hi, @Retiredrecluse 

Thanks for posting, and welcome to the Roku Community.

I see that you have a concern related to the issue posted in this thread, and we'd like to offer some help.

Can you please tell me more about the issue you are experiencing? Additionally, what specific Roku remote model you are having issues with?

Keep me posted.

Thanks,
The Roku Community Team.

[flute654]

I have a standard Roku remote…the left arrow key will not work…I have reset and repaired the remote 3 times..lit does not help. The remote is useless in thus mode you can nit select what you want to watch because you can nit mive the cursor on the screen….

[RokuTakashi]

Hey, @flute654 

Thanks for the update.

I have sent you a private message here in the Roku Community. Please see my message by checking your inbox.

I hope for your continuous response, and thanks for your cooperation.

Best,
The Roku Community Team.

[RedVet21]

I have the same problem. My streaming stick was out of warranty, but customer service was helping me with the resolution since. I have 6 devices in my home. After a little complaining they decided to send me a replacement remote. Keep you updated with results.

[RokuTakashi · Accepted solution]

Hey, @RedVet21 

Thanks for reaching out, and welcome to the Roku Community.

I'm glad to hear that our support team was able to help, and I appreciate you for sharing updates with us.

If you need further assistance, feel free to reach out to us. We're here to help.

Thanks,
The Roku Community Team.

[Retiredrecluse]

I have the voice remote.  As the thread subject says - I have extreme issues with the right arrow not working well continuously. It's very frustrating. Sounds like lots of people have same issue.

How can I get a replacement remote so I can properly move around on screen to change channels or programs?

Randee Lee 

[RedVet21]

I have issues with the right arrow not working and and have to apply lots of pressure and it would work on occasions. Using Voice to help navigate the screen. I chatted with the Roku team and we walked through (with new batteries) the reset and reboot sequences several times with no luck. They were very patient with helping me find a resolution. Finally, after about 30 minutes of retrying and no resolution, the Roku team decided to send me a replacement remote. That was great of them to offer me a replacement remote since I live about a 45 minute drive to the nearest Walmart.

My thoughts. I found mostly all my streaming channels require a lot more usage of the right directional button than the other directional buttons by far. Therefore, I feel that my other buttons work fine while my right button is getting close to the end of being functional. If they use heavy duty directional buttons this might alleviate premature button wear and customer frustration. I'll post again with results with a new remote.

Thanks, RedVet21

[RokuRiamie-D]

Hi @Retiredrecluse,

Thanks for posting in the Roku Community!

We noticed in your post that your Roku remote right arrow button is no longer working. We would be more than willing to assist you with this.

Please check your DM as we have sent you a private message for further assistance. We will wait for your response.

Best,
The Roku Community Team

[flute654]

I have trued with new batteries, reset the remote 4 times….nothing is solving this problem. Now the remote wont even move to the right….I need a new remote.