TVs & players

[joe-applegate]

random unpairing, like everybody else

serial p/n 3226000159

model RC80

[joe-applegate]

HELLO

Danny? Never received a reply to my previous post about my roku stick randomly unpairing. I have watched all the videos, seen a bunch of posts. And given the model and serial numbers as requested. Help me

[RokuDanny-R]

@joe-applegate

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device (not the remote)? I'll be able to assist you further from there.

Thanks,
Danny

[joe-applegate]

serial number? only one number is anywhere on my device. My roku stick is in the tv. it has NO number on it. my remote DOES have a number on the back under the batteries, it is 3226000159

model  RC80

can't u just send me a new one? the pairing lasts for a week or so, then out of nowhere it unpairs and i have to go through the shutdown/batteries out/in routine almost every time i want to watch tv, and that lasts for a couple of days, then it works again. i'm trying to be calm and patient blabla, but honestly, i want this broken product fixed. please

[Strega · Accepted solution]

This page may help you with getting a serial number.

https://support.roku.com/article/360010968833