TVs & players

[LindsB]

Earlier today my Roku Express remote no longer turned on my tv but was responding once I had turned the TV on. Now it's not responding at all and the device can't even be connected to via selecting the HDMI port on my TV's menu.

I did not realize that purchasing the product I did made me ineligible for customer support from a Roku representative. If someone at Roku could please enlighten me as to why I am able to spend my hard earned money on their product and they don't have to ensure that it actually works, that would be super. I switched to this product about a month ago since Chromecast went down for few days. So far not impressed with my Roku experience either.

I have unplugged and plugged everything back in more than once. My internet connection is just fine.

[RokuHaz-M]

Hi there! @LindsB 

It appears that you are having trouble getting your Roku Remote to work with your TV. There may be several reasons why you are experiencing this. Can you share a bit of info to help me dig deeper into this?

• The Model Number of the Roku remote you're having trouble with.
• What steps have you taken to fix the problem? ex: Changing the batteries, re-pairing the remote, etc.
• When and where did you purchase this remote? Did it come with the Roku device, or was it sold separately?

In the meantime, I recommend downloading the free Roku Mobile App from this link as an alternative.

Thanks!

Roku Community Team