TVs & players

[RokuDanny-R]

@Meghan007

Thanks for the post.

Have you tried to reset the remote by pressing the home button, arrow down button, and pairing button altogether for 6 seconds then release? After doing the reset, remove the batteries from the remote. While the batteries are out, press and hold the OK button for 5 seconds to drain the remaining power from the remote. Then reboot your Roku unit. Reinsert the batteries back and press and hold the black/pairing button for 5 seconds. Check if you got the light on the remote and observe if the remote will pair back.

In addition, we recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues with my Roku® voice remote? | Official Roku Support 

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Meghan007]

Hi @RokuDanny-R, thank you so much! That did the trick! 

[Amsy]

PLEASE can some one help, I have two Roku sticks and this has happened to both (hence buying the second) Remote wont work or pair,  app won’t work either as neither will connect to the internet. 

[DanaLouise]

Hi everyone,          

I ended up getting a new stick with ability to access internet long distance. My previous roku was six years old. Good luck.

[renojim]

@Amsy, have you tried what @RokuDanny-R suggested above?

https://community.roku.com/t5/Remotes-Accessories/Roku-not-connected-remote-not-working/m-p/713014/h...

[Stmbtmama]

I’m having the same issue as the 2 previous ppl you requested to PM you (Roku Not Connected, remote not pairing). I would’ve PMd you but I don’t see how to do that.

[Veronica57]

I have the same issue and nothing is working. How can I get actual help with this common issue?

[RokuDanny-R]

@Veronica57

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What specific Roku model device are you using?

We would recommend taking a look at the information provided by our Support page here: Fix your remote

Please keep us posted what you find out.

Thanks,
Danny

[3934437]

I am having the same issue. I have tried everything mentioned in the thread with no success. Please help!!!

[DanaLouise]

I ended up getting a new roku stick. Mine was six years old. The remote that came with the new one doesn’t work for me. I use the roku app on my phone. Easier to search too using keyboard. Hope you get yours figured out.