TVs & players

[Mfrogers1]

I verified my email. It says it’s accepted but the Roku screen is not updating. It just stays on the QR screen. The only option I have is to cancel, which I don’t want to do. It says “return to your original device.” I did. Nothing happens.

[RokuEmmanuel-D · Accepted solution]

Welcome, @Mfrogers1.

Thanks for sharing here on the Roku Community!

We see that you're having difficulty setting up your Roku. We are delighted to offer our support and help in any way we can.

If you are experiencing this problem, you could attempt the following steps to troubleshoot your Roku:

• Power cycle your Roku Device. You may unplug your Roku Device for at least 5 seconds, then plug it back in to restart it.
• Try entering your email address manually. If the device is stuck on the QR code screen, you can exit the screen and try manually entering the email address to see if it makes a difference. You will receive an activation link, which you will use to activate the device on the website.
• Scan the QR code again. If nothing else works, try scanning the QR code again and restart the activation process on the website.

You may refer to this support FAQ for more information about How to activate or link your Roku streaming device.

Please don't hesitate to reach out if you have more questions.

Regards,
Emman