TVs & players

[Gatnus]

@RokuJohnB - Any updates on this?  It appears there's now multiple people with this issue and the app is 100% unusable.

thanks

[mikesm]

This should now be resolved. See update here https://community.roku.com/t5/Announcements/RESOLVED-Service-Interruption-Roku-Mobile-App-on-iOS/m-p...

it now works for me again. 

[RokuJohnB]

Hi Community users,

Thanks for posting in the Roku Community!

We apologize for the temporary issue. Please be advised that the issue has been fixed. Please try the app again. That should be up and running now.

Please let us know if there is anything else we can do to help you.

Best regards,

John

[MPGChris]

Seems fine now - private listening is back! My wife is very grateful!

[Gatnus]

I updated the Roku IOS App to version 9.5.0, but I am still getting the same Something went wrong error on the opening screen, so it's not working for me.

[RokuJohnB]

Hi Community users,

Thanks for posting about the Roku mobile app issue in the Roku Community!

We apologize for the temporary issue. We've already fixed it. Please try the app again. That should be up and running now.

Please let us know if there is anything else we can do to help you.

All the best,

John

[Gatnus]

Still not working

[Gatnus]

@RokuJohnB - I am still having the same issue.

Roku IOS App 9.5.0

Open app / see Roku logo on purple background . Spinning circle underneath, and a few seconds later, the Something went wrong error message.  Nothing has changed.

[dlbdlb]

EDIT: Roku App 9.5.1 has fixed the issues mentioned below on my device.

———

The most recent update with the supposed “fix” does not work.

My phone has/is the following:

- Roku App version 9.5.0

- IOS 15.7.7

- iPhone 7

PLEASE just revert to the old version which was working absolutely fine.

@RokuJohnB

[RokuERey]

Hi @AGop,

Welcome to the Roku Community!

We appreciate you bringing this to our attention. We'll let our team know about this.

In the meantime, we suggest reinstalling the app, restarting your device, and trying again to see if you're still experiencing the same issue.

Let us know if there's anything else that we can look into further. Thanks!

Regards,

Rey