TVs & players

[Masterkane]

Same issues Here can't get past this screen.  When trying to activate my account

[RokuArjiemar · Accepted solution]

Hi! @Masterkane,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're happy to help.

If your Roku streaming device is stuck on a software update, it is possible that the Roku service may be temporarily unresponsive. If an error code is encountered during an attempt to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again when the outage is over.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely the result of a network connectivity issue. Try the steps here to help resolve the problem. 

Thanks,

Arjiemar