TVs & players

[Splungeworthy]

I needed Spectrum to make some changes to how my devices are assigned bands, either 2.5ghz or 5ghz. My router needs to keep them separated so that the Roku app can use the 2.4ghz band, and that's what fixed it.

[RokuEmmanuel-D]

Hey, @Splungeworthy and @AFLYYGRL. 

Thanks for sharing this here!

It's awesome to hear you’re back on track and that the fixes you tried actually worked! This info will really help out other users who are going through the same thing.

If you ever need more help down the line, please don't hesitate to reach out!

Cheers,
Roku Community Team

[Cuanam]

Yeah none of that worked and I can't get to the settings on the tv without a remote. The app claims I have no devices connected to the Wi-Fi when I was very much connected to the Wi-Fi and am stuck watching whatever prime puts on now because I have no way to exit the app since the app hasn't worked for over a year no matter how much trouble shooting has been done

[RokuEmmanuel-D]

It's great to have you join us, @Cuanam 

It looks like the app still isn’t connecting, even after all the troubleshooting you’ve done. We’ll try to look into this!

Have you also tried clearing the cache on your Roku app? Here's how:

1. Go to Settings > Apps > Google Play Store
2. Select Storage & Cache and tap on Clear Cache

You can also check out here for more tips!

Let us know if that works.

Roku Community Team

[Yendor1]

Same here. Unable to use the Roku App. The Roku app update didn’t help. 

[RokuEmmanuel-D]

Thanks for dropping by, @Yendor1!

Are there any error messages when trying to use the app? If so, can you snap a quick picture so we can take a look? Also, what troubleshooting steps you have tried so far?

Keep us posted!

Roku Community Team

[MarisaP8]

i tried all the steps that i have read and still it’s not working!! for some reason it tells me that my IP address was not found! i did the system restart,deleted the app, even signed out on my Roku app, i’m not sure what else i should do? 

[RokuJharra-Q]

@MarisaP8 

Thanks for reaching out! It seems like your Roku mobile app isn't connecting to your Roku device. 

First off, check the email linked to your Roku device by going to Settings > System > About. Make sure it matches the login info you use for your mobile app. Also, double-check that both devices are on the same Wi-Fi network.

You can also visit the support article on resolving issues with the Roku mobile app.

Let us know how it goes.

Roku Community Team

[Ramzuchi]

my app has also not worked for a year now. Tied all the steps 10x over nothing ever worked. I just really miss the function of getting to use my headphones while my wife is sleeping. I know it’s only been a year now but can you guys maybe fix your app now? Or at least before 2035?