TVs & players

[Krztoff]

I have a fairly new remote which can’t seem to hold a charge for more than a week or so.  I don’t even have the voice switch enabled.  Is there something I can do to get this thing to hold a charge for a reasonable amount of time?

[RokuTakashi]

Hi, @johnsoniiii @Krztoff

Thanks for posting here in the Roku Community.

We acknowledge the concern you've encountered with the Roku Voice Remote Pro and rest assured that we'll further assist you.

Just to verify, have you tried using an alternative charging cord to see if you're able to notice the battery drain issue persists after trying this step? Also, how often do you use the remote and its features such as voice command and private listening?

Please keep us posted.

All the best,
Kash

[Krztoff]

I have tried several charging methods.  

I never use the voice command or private listening at all.  

[RokuERey]

@Krztoff,

Thanks for your prompt response!

Have you tried charging this overnight to see if that makes any difference?

Thanks,
Rey

[Krztoff]

That’s how we charge it every time

[RokuERey]

@Krztoff,

Thanks for the update!

Could you tell us how long you have been using this remote and when you started seeing the issue occur?

Best regards,
Rey

[Krztoff]

I purchased it new on Feb 18 2023.  It’s been behaving this way for at least the last 6 months.  Ive been testing different charging cables and whatnot all that time hoping to find something that works better but nothing seems to help

[RokuERey]

@Krztoff,

We appreciate it!

We'll take a closer look into this, and we'll need reinforcement from our Support team for further assistance. I'll share this with them and have also sent you a PM for more information.

Thanks,
Rey