TVs & players

[domnik968]

After a few minutes of not using my brand new Roku Ultra with voice remote stops responding to fast forward or pause buttons. My work around has been a ok button press followed by a back button press then the remote responds normally. Does anyone have a way to fix this? I have re-paired the remote, rebooted the Roku, factory reset the Roku and these things haven't worked. Thank you for any help.

[makaiguy]

@domnik968-

Does this happen everywhere, or only on a specific channel? 

If on a specific channel, have you tried uninstalling and reinstalling the channel app?
 
After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache.  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.