Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
recastro56
Newbie
‎12-29-2023 01:30 PM

Roku Ultra remote turns on two different branded TV's

I have an older Sony LCD TV in the Living Room and a newer Samsung SmartTV in another room. I purchased a new Roku Ultra for the Sony. I moved the older Ultra to the Samsung. I re-paired the remotes to each Ultra for the proper TV. When I press the OK or directional buttons on the newer Ultra remote, it turns the Samsung TV on, and I can hear the audio on the Samsung from the Ultra connected to the Sony! What is going on? Very frustrating!

Tags (1)
0 Kudos
Reply
2 REPLIES 2
RokuERey
Retired Moderator
‎01-01-2024 09:52 AM

Re: Roku Ultra remote turns on two different branded TV's

Hi @recastro56,

Thanks for sharing your experience with us here in the Roku Community!

We see that you're having a remote issue, and we'd like to learn more about this. We would recommend repairing that remote again and performing a full restart on your device to see if that makes any difference.

Please keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎01-01-2024 08:43 PM

Re: Roku Ultra remote turns on two different branded TV's

I suggest when pairing either remote that you power down the OTHER TV to make sure the remote pairs to the active set.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!