TVs & players

[Echacon07]

I'm having problems with my Roku TV, every day I have to manually add the Wi-Fi signal. This happens when I turn off the device the next day it tells me that there is no Wi-Fi connection and when I try again it says it cannot connect to the Internet with a red X.

[jontalk]

Its highly probable the problem is channel congestion. I'd recommend you install WiFi Analyzer for Android or something similar if you use an iPhone. Once installed, open the app and take note of how many others are using the same channel/band, then log into the router, disable the 'auto' feature for channel selection and manually choose one that's less congested. If you use service provider modem/router the default settings such as auto select tend to create problems

[Echacon07]

I'm the only one who has access to my home Wi-Fi. I can see how many people are connected and what devices I've used using the modem's IP address. I've verified that only my PC, phone, and TV are available. I don't think the problem is with the Wi-Fi reception, but with the TV device itself. I tried using my personal hotspot, but my Roku TV doesn't work.

[RokuRhea-V]

Hey @Echacon07,

Thanks for bringing this connectivity issue up!
Can you share some more info so we can take a closer look?

1. What other troubleshooting steps have you tried so far?
2. What error message/code are you getting after trying to connect to your network?
3. Are there any changes to your network or network provider recently?

I'll wait for your response!

Roku Community Team

[Echacon07]

Hello, and thank you for following up on this issue. These are some steps I've tried:
Turn off the TV and leave it like that for 15 minutes or more, up to 8 hours, then try turning it on again and it fails again.
Restart the TV software (many times).
Press the manual reset button on the back of the TV.
Restart the modem I'm currently using.
Call the internet provider to see if I was having connection issues.
Try sharing the internet to the TV from a different modem device than the one I'm currently using.
Try sharing the internet to the TV from a hotspot on my cell phone.
Try connecting the TV with a network cable, but it doesn't get a signal.
All previous attempts have failed.
The error code message that appears is an "X" with a red circle indicating that it cannot connect to Wi-Fi.
I haven't changed internet providers in the last 3 years.

Thank you.

[RokuRhea-V]

Thanks for keeping us posted @Echacon07,

To help us investigate further, please provide the details below:

• Roku device model, serial number, device ID, and OS version. ( found in Settings > System > About)
• Tracker ID ( press the Home 5x, Back 5x, and provide us with this ID).
• Modem/router model and ISP.

Keep us updated!
Roku Community Team