TVs & players

[asiadeshanay]

The model is a Hisense 58in everytime i will turn my tv on it will be on the home screen for about 10 seconds and power off. i started experiencing it last night around 8:30 cts. it was working perfectly fine and then it just powered off on its own and now everytime i would power on it’ll just turn back off.

[asiadeshanay]

i don’t know any troubleshoots to try to fix the issue.

[RokuRiamie-D]

Thanks for the clarification @asiadeshanay,

We recommend you try a couple of troubleshooting steps below:

1. Restart the Roku TV by unplugging it from the power source.
2. Try plugging the Roku TV into a different power outlet.

If the issue continues, let us know.

Roku Community Team

[get2chhavi]

Hi there - I barely use my 65" Class Select Series 4K since I purchased it last year. I recently turned it on after many months, and it worked fine for the first 20 minutes or so. Right after it turned off, and when I tried turning it back on, it got into an endless loop of turning on, at the starting Roku screen, and then off, back on and then off. I went through the Roku link that suggests taking it back to factory reset by pressing into the back reset button with a pin. Followed directions and kept it pressed for well over 30 seconds, but nothing changed after I released the press. Unplugging and plugging the TV back hasn't worked either. Can Roku suggest next steps?

[RokuRiamie-D]

Hi @get2chhavi and @Friedcrabb,

We understand that you're having trouble with your Roku TV and would like to coordinate this with our team for further assistance.

Share with us the following:

• When did this issue start?
• Roku TV model, serial number, and device ID (this can all be found in Settings > System > About)
• Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
• If possible, send us a video clip showing the issue
  Save your video to Google Drive, then copy and paste it into your post.

We're looking into it.

Roku Community Team

[paragon76]

My hisense 58 inch roku tv keeps shutting off and RokyMaryEF says there is a solution. Unable to PM. Please send info on how to get update to fix constant shutting down and restarting. thank you

[jontalk]

Its likely it will take quite some time to hear from her, so you'll need to have patience. How old is the TV and have you spoken to the retailer that sold it?

[paragon76]

Hi thanks for the reply. She had posted on the tracker that there was a solution and it was fixed. Said to PM her but there is no way to do that. She said they had sent out some updates to people and it had fixed their problem.

[RokuMaryEF]

Hi there! @paragon76 

Thanks for reaching out about the issue with your Hisense Roku TV.

I’ve received your direct message and will assist you from there!

I appreciate your patience!

Thanks again,
Roku Community Team

[RokuMaryEF]

Hey everyone,

We’ve seen reports about some Roku TVs shutting off right after turning on.

Status Update (5/7): We’re currently looking into it.

If you haven’t already, please send us the following info to help with the investigation:

• Roku TV make and model, software/build version, serial number, and device ID
  (Settings > System > About)

• Tracker ID (press Home 5x, then Back 5x)

• A short video showing the issue

• When did the issue first start?

• Are you using AC power or something else to power the TV?

• How is the TV connected (e.g., directly to the wall, power strip, etc.)?

Thanks for your help while we continue to look into this.

— Roku Community Team