TVs & players

[jmichaelkramer]

I have two TCL remotes that were draining batteries in about a week.  

The remotes are RC-AL5.  

The roku TV updated its Firmware in November about the time that this problem started.

I did a factory reset on the TV.  Both TV and remotes have been repaired and powered cycled.  My latest efforts now the remotes started to pair but cannot be found by the TV.  The green pairing light now blinks non-stop on both remotes even after replacing the batteries.

Please advise.  Why would two remotes stop working and stop pairing at the same time?

TCL model 55S517

Hardware ID 7118X

SN Ys00wh363340

software 12.5 build 4176-30

[RokuJohnB]

Hi @jmichaelkramer,

A warm welcome here in the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide this information?

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We'll wait for your response.

Thanks,

John

[jmichaelkramer]

Nothing happens when I do as you described.    Now both remotes are no longer pairing?   I can see the infrared with my phone camera so I know that the remotes are working.     Factory reset on the TV and worked briefly to power but then stopped working when I went to pair them.   Again both identical remotes behaving the same way.

[RokuTakashi]

Thanks for keeping us posted, @jmichaelkramer 

We've sent you a PM regarding this issue, and kindly check your inbox since we've reached you from there.

All the best,
Kash