TVs & players

[Sgathaich]

I factory reset my TV and now I’m stuck at the language screen. Will not recognize Roku remote except for power. 

[RokuJechealR]

Hi @Sgathaich

Welcome to the Roku Community!

Thanks for letting us know about the behavior you've encountered with your TV. We would happily investigate this issue further, but we need more details.

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• What is your device's OS version?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[Sgathaich]

Model X00000KX9XFG 43” TCL Roku TV

I don’t know what OS it’s on because the system won’t go beyond the red screen with language selection. 

it is however on auto update. And the last one I think was in July. 

[RokuCarly]

Hi, @Sgathaich.

Thanks for responding. Just to confirm, are you using the remote that came with your TCL Roku TV?

We'll be looking forward to your confirmation.

Best regards,
Carly