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Brian4750
Streaming Star
‎12-24-2023 03:21 PM

Roku Support ticket Update request.

Where can I get an Update to an open Roku Support ticket.

Roku Customer Support reference #: 8812085

Created on 12/16/2023

no response since creation.

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1 REPLY 1
Brian4750
Streaming Star
‎12-24-2023 03:24 PM

Re: Roku Support ticket Update request.

While Google Home and Alexa see new TV, they both think device in unresponsive.

Steps attempted to resolve issues include:

Hard reset TV and re-setup TV Twice.
Forgetting Network
Switching to Hot Spot and back.

All result in the 2 services thinking device is offline.

Apple HomeKit works with this TV as well as the other 2 I have.

Google Home and Alexa only work with the 2 Older TV's

All running latest Updates.

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