TVs & players

[Claymon]

I'm also having this issue. When starting up I can see the 'bouncing' Roku logo for up to 12 times, and then when it should be switching to the Home screen the signal stops.
I tried different ports and different screens (1 TV, one large computer monitor).

I noticed that the Android App would still recognize and connect to the device, FYI.

I finally resorted to a factory reset, but the behavior is still the same, except the app no longer recognizes it.  Thanks

[rkinnyc]

I find it very hard to believe that the underlying problem remains unknown, considering how pervasive this specific issue is. I don't think it's unreasonable to expect a clear, public answer rather than private messaging so that we can take whatever action is necessary, even if that means a general recall.

[RokuDanny-R]

@Myrtle @Claymon @rkinnyc 

Thanks for the information.

I have passed along your concerns to our Support team. They will follow up and assist you further.

Thanks,
Danny

[Myrtle]

Mine still is not working. No one called, although they said they did. 

[Claymon]

I opened a ticket and got a response.

"Unfortunately, the Roku device might be faulty and the warranty period has expired and hence we do not have access to replace the device."

That is a shame, My family really liked it and it was only 2 years and 3 months old. 

[Forresw]

I am having same issue- though I have had mine for months! I have interment- Roku Won’t connect

[RokuDanny-R]

@Forresw 

Thanks for the note.

Can please be more specific regarding the issue that you are experiencing? What troubleshooting have you already done?

With more information we will be able to assist your further.

Thanks,
Danny

[Myrtle]

I have put in new batteries. I have disconnected and reconnected, both the Roku from the tv and the cable box. I have tried to connect on my iPhone. It keeps saying that there is no video signal. I have not gotten a phone call. They apparently called yesterday and sent it straight to voice mail. The voice mail showed up at least 12-14 hours after the call. I am frustrated. 

[Myrtle]

I really liked mine. It is only a little over a year old. 

[LA27]

Having same issue as well.  Tried all steps, checking wireless provider, Sling provider, and roku.  Still waiting for a reply from Roku.  Can the device "die"?  I was going to purchase a new one, but with all these comments I am seeing with no resolution not sure what to do?  

Does anyone have an answer.