TVs & players

[RokuDanny-R]

@Joshuu
Thanks for the post.

Have you tried connecting your Roku device to another HDMI port on your TV? For troubleshooting purposes, have you tried connecting the Roku device to another TV to see if you are experiencing the same issue? As a last resort, we would recommend trying to perform a factory reset on the Roku device to see if you are able to resolve the issue.

However, if you are in contact with our Support team, we would recommend continuing to work with them with your issue as they would best be able to assist you moving forward.

Thanks,
Danny

[sofakinghot]

ETA: new HDMI converter didn't help. I have no way of testing the streaming stick+ on another TV at this time. 😞

@asadkhan890 My Roku Streaming Stick + (3810, 3811 series)  3810X recently stopped working with NO SIGNAL mid show. I bought a new Roku LE and got NO SIGNAL out of the box. I ordered a new HDMI converter to see if that's the problem, because I use a CRT TV with no HDMI port.

I tried everything else suggested on the forum.

If that doesn't work. I'm buying a Firestick.

[sofakinghot]

@RokuDanny-R I noticed that the light on the stick flickers instead of a steady light. Could it be the #3810X Roku power cord? Is there a way to get a longer Roku cord that I can plug directly into the wall? Or do I just need an USB extention?

[Tivoburkee]

@sofakinghot 

The 3810 power cable is made up of two pieces, the long range wireless receiver, one with the bump, and a usb extender. The Long-range wireless receiver can not be replaced, it is the only thing receiving remote and internet, so without it no Roku. The extender and be replaced with a longer one, just make sure its 3,0 extension cable. 

[sofakinghot]

@Tivoburkee I ordered an extender directly from Roku, but it's in backorder. We'll see if that works.

[sofakinghot]

@RokuDanny-R I decided to buy a new HD TV and Roku Streaming Stick + (3810, 3811 series)  is working fine again. I am so frustrated. There was nothing wrong with my CRT TV, it worked fine with the HD antenna. I guess I'll try to sell my CRT TV or give it away.

[gratefuldave]

Hello 

I just received my new streaming stick plus - have tried everything suggested on trouble shooting pages that I can find - but my tv continues to not read the roku (or vice versa - no idea which).   Any direction will be very appreciated!

[RokuMary-F]

Hi @gratefuldave,

Thanks for posting in the Roku Community!

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal? 

In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
Please keep us posted.


Best regards,
Mary

[Aprilannw123]

Hello can somebody help me with my tv jumping please 

[Aprilannw123]

The Roku sign keeps jumping i don’t know what else to do please help