TVs & players

[Joe6750]

My Roku Streambar Pro has seemed to have issues since day 1. It always has issues with the Netflix app. It will loose audio, the remote won't respond and it will eventually freeze and re-start. It's done similar things with other apps but Netflix is by far the worst. Anyone else experienced this? I've tried to "clear the cache" but the button sequence everyone says works, doesn't do anything. 

[RokuTakashi]

Hi, @Joe6750 

Welcome!

I understand that you've encountered an issue with our Roku Streambar and the Netflix app, and I'm here to help.

Let's try a full troubleshooting step to resolve the issue. Follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Keep us posted on how this works.

Thanks,

Roku Community Team