TVs & players

[jeff9870]

I’m on a 4850X-Ultra Software Ver 14.5 For whatever reason my Roku will stop responding to my remote frequently. Like it will sit in YouTube and the only thing I can do is power on and off the TV. I have to hard reset my Roku or hope it resets on its own without me having to get up. Does anyone else experience this issue?

[Sonny11]

Me too. My remote is not responding and there a not connected on my screen on the top right corner.  How can I connect when the remote is not responding. Screen is locked on the first page. And this is a new Roku I just got few months ago and hardly even use it!

[renojim]

@Sonny11, do you have a stick with the Wi-Fi hardware embedded in the USB cable?

[Sonny11]

I’m not sure what that mean. Wi fi embedded.  I did some research and there are a lot people having the same problem with no solution. I’m tired of trying to fix this. Never buy a Roku again !

[AR71]

Mine does the same.  New remote, 4k Roku stick thing.  I got it to connect for a short time, but even 10 minutes of not touching it and it just stops.  I take out a battery, put it back in, and it'll work for a few minutes, but do the same thing all over again. 🤦🏻‍♀️

[RokuHaz-M]

Hello, @jeff9870 

Thanks for bringing this to us!

To help me explore this further, could you please provide me with more information?

• Can you please share the remote's model number?
• When and where did you buy this remote? Did it come with a Roku device or a TV, or was it sold separately?
• What steps have you taken so far to resolve the issue, apart from factory resetting the device?
• The serial number and the device ID to which this remote is connected.

For now, I recommend downloading the Roku mobile app as an alternative remote for your device. Here is a link where you can download the app for free.

Thanks for your understanding and patience!

Roku Community Team