TVs & players

[Jakesmum]

New puppy chewed our remote.  Roku Stick remote C80

I can change channels on phone app but would like an actual remote too.

Cannot find replacement.  Ordered a third party remote but it did not work at is did not have pairing 

button in the back.  Question - where can I buy a replacement remote with pairing button that works with stick?  

Most of the third party remotes note that they "do not work with stick"

[RokuMary-F · Accepted solution]

Hi @Jakesmum,

Welcome to the Roku Community!

We understand that you are inquiring about which Roku remote is compatible with your Roku Streaming Stick. We can definitely help you with this.

First, can you please provide the serial number or device ID of your Streaming Stick?

If you need additional help figuring out which remote you have, review our guidelines for determining the type of Roku remote.

You can buy a new Roku remote from the Roku accessories store. Make sure your streaming device is listed as a compatible device before making a purchase.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Jakesmum]

5S671J090569 serial

The remote is a simple remote.  No power button or volume.  Has a pair button on the back below 2 batteries

[RokuMary-F · Accepted solution]

Hi @Jakesmum,

Thanks for the note.

Please be advised that Roku simple remote is not compatible with Roku Streaming Stick (3600x).

Please visit the link given to buy a remote for your streaming stick 3600x: Roku® Voice Remote | Roku

For future reference on how to pair a Roku Voice remote, you may refer to our Support FAQs: How to set up your Roku voice remote | Official Roku Support

If you have any additional questions regarding your Roku, please let us know. We will be glad to assist you.


Best regards,
Mary