TVs & players

[Makenzie172]

My fiancée and I just moved and before the move our Roku remote was working perfectly. Now that everything is all set up, it will only power on/off the TV and make the clicking noise when pressing the Netflix and Disney+ button, but it will not allow us to go further. No other buttons work. Please help!

[RokuKariza-D · Accepted solution]

Hi @Makenzie172 

Thanks for the post.

We would recommend re-pairing your Roku remote to your device. To do this, please follow the steps below: 

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

For more information, check out this link: How to fix your Roku voice or simple remote that is not working

Let us know if this works for you!

All the best,
Kariza