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Isak
Reel Rookie

Roku Remote causes playback pausing randomly

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I’m having issues with my Roku Express 4K+ (3941X2) randomly pausing playback every couple of seconds. It started yesterday after about 1 month of use.

What I noticed was that the issue stopped when I took the batteries out of the remote, which leads me to think it is possibly an issue with the remote.

Any known solution to this?

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RokuHaz-M
Community Moderator
Community Moderator

Re: Playback pausing randomly

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Hi @Isak 

Thanks for getting in touch!

There are several possible reasons why we might be facing this issue, so let’s team up and pinpoint the problem together! Could you try unplugging the Wi-Fi router from the wall outlet and waiting for a couple of minutes before plugging it back in? After that, please let me know if the issue persists. 

Keep me posted!

Roku Community Team

Haz M.
Roku Community Moderator

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RokuHaz-M
Community Moderator
Community Moderator

Re: Playback pausing randomly

Jump to solution

Hi @Isak 

Thanks for getting in touch!

There are several possible reasons why we might be facing this issue, so let’s team up and pinpoint the problem together! Could you try unplugging the Wi-Fi router from the wall outlet and waiting for a couple of minutes before plugging it back in? After that, please let me know if the issue persists. 

Keep me posted!

Roku Community Team

Haz M.
Roku Community Moderator
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