TVs & players

[Camilmcl2011]

I buy a new Roku TV but there was no Remote Control in the box. what should I do?

[Strega2]

I would swap it at the store for another one.  I’m guessing you got a return that was not carefully checked.

[Emissary35]

You should never be getting a 'return' product if you are buying something full price as brand new. Anything that was opened before should be marked that way and discounted.

[RokuCarly]

Welcome to the Roku Community, @Camilmcl2011!

Thanks for letting us know about this. Rest assured that we'll look closely into this. 

Could you please let us know where you purchased this? Also, is this a Roku-branded TV or a Hisense, TCL, ONN, etc.,?

We'll be looking forward to your response.

Best regards,
Carly