TVs & players

[SCSIraidGURU]

I tested the charger on another device.   The battery light on the device came on.   The Rechargable Roku Pro won't charge and no green light.   I held down the pairing button for 20 seconds.   No green light.  

Do they still sell the ones with batteries.  

[RokuMary-F]

Hi @SCSIraidGURU,

Saw your post.

If this issue is not resolved with your Roku Voice Remote Pro not holding a charge, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with the remote so we can assist further.

Please keep us posted.


Best regards,
Mary

[SCSIraidGURU]

I replaced the original roku controller. My daughter dropped it in Milk.  This was a replacement controller.   

[RokuMary-F]

Hi @SCSIraidGURU,

Thanks for the note.

In order to assist you, can you please provide the serial number/device ID of the Roku device that is paired or being used with the remote?

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[SCSIraidGURU]

Roku:
CK48AE080456
4660X2
59591-R1016

I bought the Roku rechargable Pro remote this year.   The original remote was dropped in milk by our daughter.  

[RokuDanny-R]

@SCSIraidGURU

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny