TVs & players

[ReLiNY]

This issue first presented in 2019 when upon power up, a fault would occur interrupting power up and causing a flashing red light on the Sony X950B.  Roku corrected the issue via a software update (thank you!!!), which was effective for many years.  More recently, this problem has re-appeared, but only occuring intermittently (once every few weeks), and is resolved by disconnecting the HDMI cable while powering on the tv.  This will be effective only for a few weeks, when the problem again arises.

I have the Roku display output manually set at 4K (3840x2160) at 60Hz without HDR, which is the proper setting for this pre-HDR tv.

Any thoughts are appreciated.

[RokuTakashi · Accepted solution]

Hi, @ReLiNY

Greetings, and welcome to the Roku Community.

We appreciate you for sharing this information with us, we're sorry to hear about the troubles. From here, we'd like to ask for further information regarding this. By your statement, are you receiving any error codes or messages when the red light blinks?

In the meantime, we recommend performing a system restart on your Roku device. To this, navigate to Settings > System > Power (skip if no sub-menu) System Restart. After performing this step, kindly observe for a while to see if the issue persists.

Please keep us posted.

All the best,
Kash

[ReLiNY]

Dear Kash,

Apologies for the long delay. I have reser/rebooted the roku device many times to no avail.

the issue NEVER occurs if the hdmi or the power cord to the roku device is not connected.

again, any further thoughts are appreciated.

[RokuJanadeeK]

Thank you for keeping us in the loop, @ReLiNY.

We understand that you're having issues with your Roku device. We're happy to look into this.

May we know when you started having this issue? Was this after an update? Could you send us a clip of the issue? Would using a different HDMI cord make any difference? Was the issue persistent when hooking this Roku device to a different TV?

Please keep us informed so we can provide you with an accurate resolution. We're anticipating your response.

Kind regards,
Janadee