TVs & players

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Christirho
Reel Rookie

Roku Mobile App "something went wrong loading this page" error

The mobile app for iPhone is not working properly. Home Screen and account info will not work. Getting an error “something went wrong loading this page” for Home Screen. Account section just says loading but never loads. 
eta - ios 18.4.1 and app version 12.5.0

i have uninstalled and reinstalled the app and restarted my router. All that good stuff has been done. My boyfriend has an android phone and the app works just fine on his phone. Seems to be an ios thing. My software was recently updated which is probably the culprit. I hope there is a resolution soon. 

IMG_2574.png

IMG_2575.png

 

Labels (2)
Tags (1)
0 Kudos
1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Mobile App "something went wrong loading this page" error

Thanks for reporting this, @Christirho!

We've noticed you're having an issue with the Roku Mobile app, and we're here to investigate.

Could you also share the iPhone model where the app was installed, so we can pass this along to the right team?

We'll wait for your response!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!