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haylood
Newbie
3 weeks ago

Roku Mobile App Home and suggested apps

When I open the roku mobile app, on the home page it says something went wrong loading this page. When use the remote it pulls up the suggestions but the suggested apps dont ever load. I have tried uninstalling the app and then reinstalling it. Closing and reopening. software is up to date. 

What else could I do?

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RokuJharra-Q
Community Moderator
Community Moderator
2 weeks ago

Re: Roku Mobile App Home and suggested apps

@haylood Welcome!

We understand you’re having issues with the Roku mobile app, and we’re here to help!

Can you let us know when the issue started? Also, if you could take a picture of the error, that’d be great. In the meantime, try uninstalling and reinstalling the app and updating the Roku app to see if that fixes things.

Let us know how it goes!

Roku Community Team

Jharra Q.
Roku Community Moderator
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Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!