TVs & players

[SeeJayy]

Good evening all! 

tried to use the app so I don’t annoy my girlfriend and the app worked for a night. Now when I go to use it crashes on launch. 

I reinstalled the app and restarted my phone but nothing seems to work. There was also an update to the app yesterday as well and that didn’t work. 

thank you. 

[RokuJechealR]

Hi @SeeJayy,

Welcome, and thanks for posting to the Roku Community!

We appreciate you for letting us know about your trouble with the Roku mobile app on your iOS device and the steps you took to resolve the issue.

We'd like to investigate this further, but we need more details.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are you encountering any error codes or messages?
• What is your device's OS version?
• What is the Roku mobile app version?
• Have you tried to restart your Roku device as well? Navigate to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

For troubleshooting purposes, could you try installing the Roku mobile app on another mobile device and see if there's any difference?

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[SeeJayy]

Thanks for responding! 

I am using a TCL Roku tv GX108X 

no errors.

software: 13.00 

mobile app ver: 11.2.0

i have restarted, tried to force up date nothing is working still. 
My girlfriends app is still working but she is on a Samsung phone, I’m on an iPhone. 

It just seems to be the app crashing on start up and not even trying to load on my phone at all.