TVs & players

[CW66]

I have tried the options for trying fix this issue and none have worked. Can I get a replacement remote without having to purchase a new roku device?

[RokuJharra-Q]

Greetings from the Roku Community, @CW66.

Thank you for bringing to our attention the concerns you've experienced with the right arrow button on your Roku remote. We value your feedback and will coordinate with our team to ensure the necessary support is provided.

Please provide us with additional information so we can better assess your concern and help you find the best resolution.

• Serial number of the Roku device this remote was paired to:
• When and where did you purchase this?

In the meantime, I highly suggest using the Roku mobile app as an alternative to your physical remote while we work on resolving the issues you have with it.

I appreciate your ongoing patience and understanding.

Best regards,
Jharra