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bubbanun38
Newbie
‎06-01-2024 03:45 AM

Remote will not pair after factory reset

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Yeah I was had bought a Roku Express and it was previously owned by somebody else so I went to set up a Roku account for myself and I had to get rid of the previous account holder so I'd be able to access new apps so I did the factory reset and now the remote will not pair with the recover Express ID number so the remote is a quest remote voice remote with headphone jack. The Roku Express is a 3700x

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renojim
Community Streaming Expert
‎06-01-2024 11:10 AM

Re: Remote will not pair after factory reset

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@bubbanun38, did you get the remote with the 3700?  As far as I know, the 3700 doesn't support voice remotes.  Only the Roku simple remote or universal remotes that support Roku devices will work with it.

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renojim
Community Streaming Expert
‎06-01-2024 11:10 AM

Re: Remote will not pair after factory reset

Jump to solution

@bubbanun38, did you get the remote with the 3700?  As far as I know, the 3700 doesn't support voice remotes.  Only the Roku simple remote or universal remotes that support Roku devices will work with it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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