TVs & players

[Merkerr]

I have an insignia TV that my Roku remote has always controlled the power. Another TV is Vizio and the remote would control the power and sound. 2 different remotes. (Someone was bound to ask) both stopped working within weeks of each other. Batteries replaced, updates done, both reset, repaired, no luck. I can't find any solution. Any advice?

[renojim]

You said "repaired", but does that include going through the "Set up remote for TV control" procedure under Settings->Remotes & devices->Remotes->[voice remote]?

[Merkerr]

I did all the things. 

[jandreasen]

I have this same problem. My remote controlled my TV's power and sound until it suddenly didn't, maybe a month or so ago (it's currently 9/19/2023).

I've tried changing batteries, (re)setting up for tv control, updating the software, restarting the system... Everything I could find. Nothing has worked.

My TV is a Dynex, and I tried that as well as Insignia, which Roku detects it as. None worked.

My Roku Ultra is model #4670X, and my software version is 12.0.0, build 4184-46. My serial number is YJ00AF054397.

Any suggestions?

[RokuJanadeeK]

Hi @jandreasen,

Thanks for this post.

We appreciate the troubleshooting you took to resolve this concern.

Kindly try to perform the additional troubleshooting in this support article: Why is my Roku voice remote not controlling power and volume on my TV?

We hope this helps. Please let us know what you find out.

Sincerely,
Janadee

[RokuJharra-Q]

Hi Community Users,

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