TVs & players

[Johnlu68]

I bought 2 roku devices last year and they both have been experiencing an issue with the right arrow button.  I have to press it extra hard just to get a response.  I replaced the batteries and re-paired the remotes but it didnt fix the issue.  I noticed that I wasn’t alone and it seems to be an issue with the remote itself.  How can I request replacements for these units?

[RokuRiamie-D]

Hi @Johnlu68,

Welcome to the Roku Community!

Thank you for letting us know about the issue with your Roku remote right button. I'll make sure to coordinate with our Support team to provide additional reinforcement. Please keep an eye on your inbox as I will get in touch with you there to gather more information.

Your continuous patience and understanding are highly appreciated.

Regards,
Riamie

[Johnlu68]

Hello pls Whats going on ticket?  I have received an update in more than a week.  Thanks

[RokuRiamie-D]

Hi @Johnlu68,

Thanks for the response.

We already shared it with our support team about the follow-up on the progress of your Roku remote replacement. Rest assured, they will send you a detailed update via email.

Thank you for your cooperation and understanding.

Best regards,
Riamie