TVs & players

[CVK]

Spoiler

I have the same issue - power on/off works, volume works - nothing else works

[RokuJohnB]

Hi @CVK,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to further investigate this issue that you had with the Roku remote. May we know what troubleshooting steps you have taken so far? What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

We look forward to hearing from you soon.

Thanks,
John

[CVK]

Using Roku Premier+. Unplugged device. Charged remote. Reset Roku remote. Unplugged TV. Multiple times. Can control volume and on/off with remote but nothing else.

[CJ70]

How are we supposed to press home and scroll when the problem is that the home button isn’t working? ?

[CJ70]

How are we supposed to press home and scroll when the problem is that the home button isn’t working?

[RokuJharra-Q]

Hi, @CJ70. Thank you for posting in the Roku Community!

We understand that you're having an issue with the home button on your Roku remote, and we would like to assist you further.

To begin, could you please let us know which specific remote you have? You can find details on how to Identify your Roku remote here. Additionally, could you tell us which Roku device is paired with your remote? You can find this information under Settings > System > About. Please also provide the serial number.

We'll be waiting for your reply. 

Thanks,
Jharra

[rshein1]

Details for @CJ70  and Jharra from my original topic:

Model   3941X- Roku Express 4K+

SN X01600YDJ3DY

SW Version 14.1.4 Build 7709

[RokuJharra-Q]

Hi @rshein1,

We highly appreciate you for providing us with the requested details precisely! Rest assured; we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this. 

Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

Thanks,
Jharra

[Sherrilynn]

Do a system restart on your TV and it will fix it. It has fixed mine every time.