TVs & players

[Jtvijay77]

• Remote not charging more than 10 %

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @Jtvijay77!

Thank you for letting us know about your issues with charging your Roku Voice Remote Pro effectively. We'd be happy to suggest some troubleshooting steps to help you.

Firstly, please confirm whether this is a Voice Remote Pro or Voice Remote Pro (2nd edition). What specific Roku device is this remote currently paired to? Also, is this the remote that came with this device? Nevertheless, kindly try the following troubleshooting methods below:

Restart your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

• If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

Furthermore, disable any extra remotes that are not in use on your TV under Settings > Remotes & devices > Remotes. Try different cords to see if this makes any difference.

We'll be looking forward to your update!

Best regards,
Carly

[Goldmbr]

I’m having the same problem with my first edition voice remote that I bought recently. Different chargers didn’t work and neither did pushing the button in the back for 20 seconds. What do I do now?

[RokuCarly]

A warm welcome here in the Roku Community, @Goldmbr!

We appreciate you letting us know about this. We'd be happy to review your concern better and help you find the best resolution possible.

Kindly provide us with additional details such as follows:

• Was this purchased separately? If so, when and where?
• Did this happen even the time you just paired it? If not, when did you start experiencing this?
• What other troubleshooting steps have you done so far?

We'll be looking forward to your update so we can provide you with an accurate resolution. 

Best regards,
Carly

[Goldmbr]

I did purchase the remote separately through the Roku website on April 11, 2024. This just started happening when I tried to charge it 2 days ago. I’ve tried other cords, other outlets, hard reset and nothing. 

[RokuCarly]

Thank you for the added information, @Goldmbr.

In this case, I will coordinate this with our Support team for additional reinforcement. Also, I will reach out to you via Private Message to gather further personal information. 

Your continuous patience and understanding are highly appreciated as we work on this.

Thanks,
Carly

[Jarsbait]

Based on the vast number of complaints about this exact issue it’s clear there is an issue with these remotes. Roku should up to this rather than send their customers off on wild goose chases. I like my Roku device but it is currently unusable due to this problem. 

what do you have for a real resolution as the ones cited as “solved” here are not really solved?