TVs & players

[micdevil]

I know the feeling.  I just bought my Roku last week and the right arrow button has already failed.  They have no way to contact someone directly.  I heard good things about Roku, but nobody warned me about customer support.

[RokuJohnB]

Hi @micdevil,

Welcome to the Roku Community!

We understand you're having a problem with the Rok remote. We're happy to help you. Please try the troubleshooting steps below.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Remotes & Devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

Please check if the problem still persists, and we will continue to assist you further.

All the best,

John

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team