TVs & players

[RokuJharra-Q]

Hello community users!

We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first. Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

1. Test with different power outlets, micro USB cables, and USB chargers to ensure the issue isn’t related to the power source.
2. Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.

For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[Emissary35]

I don't have a Return Material Authorization number. You guys sent me a free replacement for my remote last yet. You sent me the rechargeable Voice Remote Pro and it's terrible. It doesn't hold a charge and likes to pop up the battery level on the screen all the time which is very annoying.

I wanted to request one of the older double A battery powered voice remotes you guys used to have because those work much better. Why don't you guys still sell those? They still work good. The rechargeable remote batteries suck and nobody should be forced to get a rechargeable Roku remote with their device you should have the option of a battery powered one.

[R34609]

I have the same problem as the rest. I've had my rechargeable remote for 6 months. One minute it was working normally and the next it was a brick. No lights no charge no button response. It was not low on power when this happened. If there is no fix for this then I would like to provided a replacement remote.

[RokuHaz-M]

Hi there! @R34609

Thanks for reaching out!

Can you please check your inbox? I sent you a private message,

Cheers!

Roku Community Team