TVs & players

[Dvburnsii]

I use the Roku Mobile App often on both WiFi as well as Cellular Data. I have never encountered this issue before but beginning today when I open my Roku App to the Devices tab I receive an error that says:

”We have detected that your device is currently connected to a public IP address  that is not supported. Please ensure that both your mobile phone and device have an IP address in one of the following ranges: 198.18.x.x-198.19.x.x or 192.168.x.x or 172.16.x.x-172.31.x.x or 100.64.x.x-100.127.x.x or 10.x.x.x”

Again to reiterate; There is nothing any different about my iPhone, Apps, Services, VPNs, etc; so on and so forth, to the best of my knowledge. I have never encountered this error before.

I used the App yesterday and it was fine. Today I received this error. I took a screenshot that I can share with anyone over private messages because it is larger than 3mb.

[Strega2]

What IP addresses do they have? On the Roku: Settings > Network > About. (I don't know iphones.)

[Dvburnsii]

I don’t know. I’m not the most tech savvy of people. It does seem though that if I acknowledge the error then I can still continue to use the App so it may be incorrectly displaying the error. Again though if the error is indeed valid I do not understand why there would be any issue with my IP now if there hasn’t been before because I have made no changes to anything related to the topic. Zero. 

[Dvburnsii]

This morning it seems the error has ceased to appear. There still haven’t been any changes on my part. I’ve been on vacation for a week now, at home it worked fine, during vacation it’s worked fine, then suddenly during vacation it began giving me this error. I can’t explain why it is that my IP address would change in any way. I would still be interested in any feedback about this issue.

[Strega2]

I would suggest recording the IP addresses of the Roku and phone when all is well and then comparing them if/when something goes wrong. There are lots of ways for various IP addresses to change and you just mentioned another possibility - vacation. That could mean: I'm on vacation, so won't be able to check this for a while. Or it could mean: I'm carrying this stuff with me on vacation. If the latter, the nature of vacationing may add more variables.

[Dvburnsii]

You misunderstood. I’m not carrying anything at all. I’m talking about the Roku Mobile App. Not a Roku Device.