Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Goatman4
Newbie
‎10-01-2024 06:28 AM

ROKU streaming stick 2820XB

Just received refurbished streaming stick.  Screen says to push button on back of remote underneath right battery (battery cover removed). My remote has no button on the back to push.  Cannot activate.  QR code on screen takes me to Roku Camera.  I do not have a Roku camera.  How can I activate this streaming stick?

Tags (1)
0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎10-01-2024 07:42 AM

Re: ROKU streaming stick 2820XB

Voice remotes without a pairing button use a simultaneous press and hold of the Home and Back buttons at the top of the remote to put the remote into pairing mode, but there's never been a Roku device with that model number.  Is there another model number written on the stick?  Maybe it's 3820?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!

For support, visit support.roku.com.