TVs & players

[JoshuaGgHh112]

I’m having the same problem and did everything you said. it goes through recovery mode and then restarts over and over again but nothing. 

[cbp1963]

I am having the same issue 

[RokuTakashi]

Hi, @JoshuaGgHh112 @cbp1963 

Welcome!

Thanks for reaching out regarding the issue you've encountered with the Roku TV that restarts into recovery mode. I'm here to provide you with helpful steps to address this issue.

Follow the steps below:

1. Locate the Reset button on the back of your streaming device
2. Press and hold the reset button for at least 20 seconds
3. If your device has a reset pinhole, use a straightened paperclip (or similar)
4. After a moment, your device will restart and display the Recovery Mode screen
5. Use your remote to select your preferred language and then press OK 
6. Follow the on-screen instructions to connect to the internet
7. Once connected, select Update now
8. Your device will restart after it finishes downloading and reinstalling the operating system

After your device restarts, you may be be prompted to complete Guided Setup.

• Tip: If you have a Roku TV system made by a company other than Roku and it continues to be unresponsive after using Recovery Mode, contact the manufacturer of your TV for help.

For more information, visit this support article on How to use Recovery Mode on your Roku streaming device

Hope this helps.

Thanks,
Roku Community Team