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Me-too
Reel Rookie
‎05-15-2023 07:43 AM

Purchased theme is missing

I had purchased the Star Trek original series theme for my Roku 3 device a while ago and it has been working fine. Now the theme is missing and I cannot find a way to get it back. It is no longer listed as themes on my device.

1 REPLY 1
RokuJechealR
Retired Moderator
‎05-16-2023 09:18 AM

Re: Purchased theme is missing

Hi @Me-too,

Thanks for posting in the Roku Community!

We see that you purchased the Start Trek original series theme for your Roku 3 device.

Can you please provide more information about the issue you are experiencing? Does the issue only occur on Star Trek series theme or all the themes? what is your device OS/Version?

In addition, can you please specify the exact steps you are taking to reproduce this issue? 

With more information, we will be able to assist you further.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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