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kailinjones04
Newbie
‎09-05-2024 06:23 AM

Promised to get a replacement remote yet it dissapeared from my orders..

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A few days ago, I called customer support about my remote and how it kept overheating no matter what battieries I put it in it. They promised to give me a remote. I gave them my address, full name, email address, etc. It showed up on my product orders for a few days and now today its gone. I feel like my time was wasted.

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RokuJharra-Q
Community Moderator
Community Moderator
‎09-05-2024 09:21 AM

Re: Promised to get a replacement remote yet it dissapeared from my orders..

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Hi @kailinjones04, thank you for reaching out to the Roku Community!

We understand your concerns and want to assure you that we are actively working on resolving the issue. Please know that we have already coordinated this with the appropriate team.

We genuinely appreciate your patience.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

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1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator
‎09-05-2024 09:21 AM

Re: Promised to get a replacement remote yet it dissapeared from my orders..

Jump to solution

Hi @kailinjones04, thank you for reaching out to the Roku Community!

We understand your concerns and want to assure you that we are actively working on resolving the issue. Please know that we have already coordinated this with the appropriate team.

We genuinely appreciate your patience.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!