TVs & players

[Amo50]

I have recently set up my Roku Ultra with an Older Samsung TV, when attempting to set up Roku Remote to control TV (start/stopping of music) it recognizes that it's a Samsung TV but cannot find a code to stop the music. Do I have any way to search for additional codes?

[RokuJechealR]

Hi @Amo50,

Welcome, and thanks for your first post in the Roku Community!

We understand your query about setting up your Roku remote. In order to resolve this, we recommend looking at our Support page to troubleshoot: How to set up your Roku® voice remote to control your TV?

If the steps provided on the Support page still aren't helping, please keep us posted, and we will be able to assist you further.

All the best,

Chel

[Amo50]

I have programmed multiple rokus with multiple TV's, this is a new issue for me. The problem "persists" after reviewing this page. 

[Tivoburkee]

@Amo50 

Try switching to Westinghouse, which some models used the Samsung code set. 

[MagicMuse]

Hello,

I have this same issue. I tried the Westinghouse tv and no luck there. Any other ideas?

[VeeZee]

I have the same issue. Roku needs to provide more codes

[RokuJechealR]

Hi @VeeZee,

Thanks for your first post in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[VeeZee]

Hi, I followed the set up where music plays. Set up remote for TV control>IR set up. It asks if I hear the music, do I still hear the music, etc. It went through 8 codes. Then says “unable to set up remote” Try again later. Hope that’s clear.

[CamB]

Goes through all the codes and doesn’t work - any other manufacturers besides Westinghouse to try?

[RokuJohnB]

Hi @VeeZee @CamB,

Thank you for keeping us posted, and welcome to the Roku Community!
We'd like to take a closer look into this issue that you're experiencing. Could you specify the make and model of the remote that you want to pair?

We look forward to hearing from you soon.

Thanks,

John